Near miss reporting
1. People do not see a benefit (improvements)
2. People do see a cost (time)
You need to work on those two.
BenifitsBenefits can also include random prizes (like training a dolphin you don;t give them a fish every hoop they jump through, just enough to make them think they might get a fish).
Letting people know that an improvement occurred because of a near miss report. I run a "You Said, We Did" board to highlight things that changed because people spoke up.
Make it as easy as possible. If you get a verbal report don't send them away to fill in a form. Talk to them about actions.
My 2.3 cents (GST Included)